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Refund and Returns Policy

1. Return Eligibility

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To be eligible for a refund or exchange, you must have purchased one of the items sold on JooJoobees.com

Our return policy lasts for 14 days after purchase. If more than 14 days have passed since your purchase, we can’t offer you a refund or exchange.

The item being returned must be in the same condition as you have received it. It must be unused and sent back in the original packaging. If it is not, no or only a partial refund will be granted.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

The following items are non-returnable:

  • Software & Downloadable software products
  • Gift cards
  • Items that are on sale
  • Some health and personal care items
  • Others

2. Return Process

Once your return is received, we will notify you. The package and its content will be inspected, and we will let you know when the return is approved or rejected within 14 business days.

If the return is approved, we will send you funds equal to the purchase amount to the payment method you have used during checkout.

If you have any questions during the return process, please contact us at return@joojoobees.com

3. Exchanges

If the item you’ve received is damaged or defective, we can arrange an exchange for you. If you want to exchange your items, please send us an email and send your items to: exchange@joojoobees.com

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refund@joojoobees.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

5. Shipping returns

To return a product, you should send us an email at return@joojoobees.com, and send your product to: [ADDRESS].

Shipping fees for return items are your responsibility, and you must pay for them. Your order’s shipping costs are non-refundable. If you have paid for shipping in your order, these costs will be deducted from your refund.

If you’re shipping items worth over $50, please consider shipping the package using a track & trace number or purchase shipping insurance. We can’t guarantee that we will receive your item.

6. Customer service

For questions, support, problems, or warranty claims, please contact us by email at return@joojoobees.com